Credit and Collection Manager
4 days ago
Good day
We are looking for a Credit and Collection Manager.
KEY ACCOUNTABILITIES:
- Ensure that the accounts being investigated by the team are checked according to the qualification and parameters required by the financing partner; That the accounts being accepted by the CI team are quality customers.
- Create and implement a strategy to improve the collection.
- Analyze the Credit Investigation parameter and improve it if necessary.
- Ensure a positive customer service experience in the process of collections.
- Train and mentor the team members to help them to improve and advance.
- Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
- Prepare reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
- Go on a Business Trip as assigned.
- Ensures that his/her team follows the protocols, laws, regulation, or policy in handling their job.
- Other tasks that may be assigned from time to time.
QUALIFICATIONS, EXPERIENCES & SKILLS
- Degree in Business preferably in Finance or its equivalent.
- With experience in the motorcycle industry as Branch, Area or Regional Manager
- Experience in credit and collections.
- Proficient in Microsoft Office.
- Management experience.
- Excellent verbal and written communication skills.
- B2C experience.
- Strong experience with auto dialer/collections call center technology.
- Strong demonstrated analytical/business reporting experience (Excel, SQL, other biz. reporting tools).
- Proven success with staff training/coaching, QA, business process improvement, and workforce planning.
- Using data-driven decision-making to manage teams to KPIs.
- Success in previous roles in Collections or Sales functions.
- Experience managing third-party Collections vendors.
- Strong written and verbal communication skills.
WORKING HOURS AND DAYS
- Monday to Friday
- 8AM - 5PM
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