Credit and Collection Manager

4 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time

Good day

We are looking for a Credit and Collection Manager.

KEY ACCOUNTABILITIES:

  • Ensure that the accounts being investigated by the team are checked according to the qualification and parameters required by the financing partner; That the accounts being accepted by the CI team are quality customers.
  • Create and implement a strategy to improve the collection.
  • Analyze the Credit Investigation parameter and improve it if necessary.
  • Ensure a positive customer service experience in the process of collections.
  • Train and mentor the team members to help them to improve and advance.
  • Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
  • Create and implement strategies to increase the number of successful collections on outstanding debt.
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
  • Prepare reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
  • Go on a Business Trip as assigned.
  • Ensures that his/her team follows the protocols, laws, regulation, or policy in handling their job.
  • Other tasks that may be assigned from time to time.

QUALIFICATIONS, EXPERIENCES & SKILLS

  • Degree in Business preferably in Finance or its equivalent.
  • With experience in the motorcycle industry as Branch, Area or Regional Manager
  • Experience in credit and collections.
  • Proficient in Microsoft Office.
  • Management experience.
  • Excellent verbal and written communication skills.
  • B2C experience.
  • Strong experience with auto dialer/collections call center technology.
  • Strong demonstrated analytical/business reporting experience (Excel, SQL, other biz. reporting tools).
  • Proven success with staff training/coaching, QA, business process improvement, and workforce planning.
  • Using data-driven decision-making to manage teams to KPIs.
  • Success in previous roles in Collections or Sales functions.
  • Experience managing third-party Collections vendors.
  • Strong written and verbal communication skills.

WORKING HOURS AND DAYS

  • Monday to Friday
  • 8AM - 5PM
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