Support Expert For CRM and Automation

2 days ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time A$20,000 - A$25,000
Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for clients experiencing issues with our CRM and automation platform.

Key Responsibilities:

  • Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience improvements based on real-world insights
Requirements

To be successful in this role, you will need:

  • solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • a developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • strong written communication skills for clear, text-based client communication
  • self-starter who digs into problems without waiting for step-by-step instructions
  • familiarity with Twilio, Google Workspace, Slack
What We Offer

This is a remote role that offers the flexibility to work from anywhere. You will be expected to:

  • be available for meetings and collaboration during core Australian Eastern Standard Time (AEST) business hours
  • attend daily stand-up meetings with the team
  • disclose any existing ongoing roles or client work
  • reflect this engagement on your LinkedIn profile (clearly marked as

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