Chief Community Builder

20 hours ago

Cebu City, Central Visayas, Philippines beBeeCommunication Full time $80,000 - $100,000
Community Engagement Leader

The Community Manager promotes established engagement communication strategies to the DataForce community and acts as a stakeholder for both the Community member experience and DataForce business needs related to community satisfaction, consolidation, and growth.

  • Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with Community members.
  • Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries.
  • Set and continually manage Community members' expectations, while actively working to improve the Community experience.
  • Follow sourcing strategy to reach project's targets based on past data and research.
  • Perform root cause analysis for community escalations and proposing corrective actions.
  • Prepare material for presentations regarding Community insights for internal and external customers.
  • Implement strategies for building and maintaining a large, engaged community.
  • Closely collaborate with cross-functional teams to identify and manage goals.
  • Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes.
  • Identify and track relevant Community KPIs.
  • Plan and organize Community satisfaction surveys, converting results into actionable insights.
  • Review Delivery communication KPIs and workflows, making adjustments as necessary.

Key Responsibilities include exceptional communication skills, high-level interpersonal and relationship-building skills, ability to work effectively under pressure, demonstrated analytical, critical-thinking, problem-solving, and decision-making skills, excellent coordination and resource planning, proficiency and experience with online platform development stages, collecting requirements, and testing.

Required qualifications include minimum Bachelor's Degree or its equivalent, minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities, experience working in a multinational/multicultural virtual working environment, and experience in working in a cross-functional/matrix organization.

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