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2 days ago
This is a pivotal role for someone who thrives on turning complexity into clarity, building scalable processes, and driving structured improvement. We are expanding our Operational Excellence team as we scale the way we work and we're looking for a talented individual to help us elevate and evolve our operations.
The successful candidate will have experience in operational excellence, process improvement, or similar roles, preferably within the IT or software industry. They will be hands-on with lean methodologies and tools, such as A3, Root Cause Analysis, Dynamic Work Design, and Toyota Production System.
Key Responsibilities- Process Improvement: Identify, assess, optimize and document core business processes in collaboration with key stakeholders to increase efficiency, velocity, scalability, and quality across teams.
- Culture Development: Establish a culture of continuous improvement through effective mechanisms such as training, coaching, and post-mortem facilitation, to promote ongoing learning and optimization.
- Framework Development: Design and implement simple, structured frameworks that enable teams to work consistently, efficiently, and with clarity.
- Audit Support: Support internal and external audits by ensuring processes are properly documented, implemented, and monitored.
- Performance Tracking: Monitor and report on companywide KPIs using dashboards and data insights to evaluate the impact of process improvements and support informed, data-driven decision-making.
- Bachelor's Degree: In Business Administration, Operations, Engineering or Science or a related field.
- Experience: 3–5 years in operational excellence, process improvement, or similar roles, preferably within the IT or software industry.
- Skills: Strong facilitation and collaboration skills, proven ability to simplify complex workflows, and excellent written and verbal communication skills.
- Fully Remote Work Setup
- Competitive Salary
- Inclusive Work Environment & Well-being Program
- A Clear Induction Program & Mentoring Buddy
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