Customer Service Ambassador

2 days ago


Las Piñas, National Capital Region, Philippines The Village Sports Club Full time

**The Village Sports Club: A Premier Destination for Excellence**

 

We are seeking a highly skilled and motivated Front Office Receptionist to join our team at The Village Sports Club. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our members and guests.

 

**Responsibilities:**

  • Reception Duties:

    • Telephone Management:

      * Respond promptly and professionally to all telephone inquiries and messages.

      * Connect calls to the relevant person or department in a timely manner.

    • Courtesy and Tact:

      * Greet visitors and respond to their inquiries with courtesy and tact.

      * Direct visitors to the relevant person or department.

    • POS and Cashiering:

      * Handle Point of Sale transactions efficiently and accurately.

      * Process payments and issue receipts to members and guests.

  • Supportive Role:

    • Communication and Confidentiality:

      * Maintain confidentiality of organization and office personnel related information.

    • Notification and Reporting:

      * Notify superiors four hours prior to start time regarding absences or delays.

      * Report any equipment malfunctions or issues immediately.

  • Clerical Support:

    • Data Entry and Filing:

      * Assist with data entry, filing, and maintenance of service logs.

    • Reservations and Endorsements:

      * Manage reservations and handle endorsements from other departments as needed.

 

**Requirements and Qualifications:**

  • Education and Experience:

    * High school diploma or equivalent required; post-secondary education an asset.

  • Skills and Abilities:

    * Excellent communication and interpersonal skills.

    * Strong problem-solving and analytical skills.

    * Ability to work effectively in a fast-paced environment.

 

**Benefits and Opportunities:**

  • Compensation and Benefits:

    * Competitive salary and benefits package.

  • Professional Development:

    * Opportunities for professional growth and development.

 



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