Operational Lead

5 days ago


Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time
Job Description

We are seeking an experienced Operational Lead to oversee the day-to-day operations of our team, ensuring seamless execution and exceptional customer experience.

Responsibilities:

  1. Team Management: Manage a team of Customer Care Representatives (CCRs) to ensure optimal execution of operations activities.
  2. Performance Monitoring: Conduct performance reviews and participate in performance management initiatives to drive growth and improvement.
  3. Account Initiatives: Contribute to creating, launching, and driving critical account initiatives and programs to achieve business objectives.
  4. Process Improvement: Provide inputs to policies and processes impacting operations, ensuring efficiency and effectiveness.
  5. Staffing and Scheduling: Coordinate with workforce for staffing requirements and scheduling of agents, considering leaves, absences, and attrition.
  6. Forecasting: Arrange schedules to meet service metrics by efficiently handling forecasts and/or spikes in calls.
  7. Employee Development: Hire, train, coach, counsel, and evaluate the performance of direct reports.
Requirements

The ideal candidate should have relevant experience and a diploma. Strong communication, leadership, and problem-solving skills are essential for success in this role.


  • Sales Department

    1 week ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    The Lead Realty is a multi-awarded real estate consultancy firm based in Taguig City, Philippines. Specializing in buying, selling, leasing, and investing in mid to ultra high-end properties, we offer comprehensive real estate services from marketing to after sales support.Role DescriptionThis is a full-time hybrid role for the Sales Department at The Lead...

  • Operations Lead

    1 day ago


    Taguig, National Capital Region, Philippines 917Ventures Full time

    Job Summary:We are seeking an experienced Triage Lead to join our team. In this role, you will be responsible for overseeing the productivity of our medical workforce, coordinating daily operational support requirements, and presenting reports to our leadership team.


  • Taguig, National Capital Region, Philippines Hizon's Restaurant and Catering Services Inc. Full time

    Job Title: Financial Operations LeadAbout Our Company:Hizon's Restaurant and Catering Services Inc. is a leading dining services provider that operates multiple locations across the country.Job Summary:We are seeking a highly skilled Financial Operations Lead to oversee the financial operations of our company. The ideal candidate will have a strong...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    About the RoleThis is an exciting opportunity for an Operational Excellence Lead to join our dynamic team at Willis Towers Watson. We are looking for a seasoned professional to lead our operational excellence initiatives and drive business growth.Key Responsibilities:Develop and implement operational excellence strategies, promoting process improvement and...


  • Taguig, National Capital Region, Philippines Unilever France Full time

    About the RoleThe Field Operations Lead will be responsible for driving sell-out or offtake growth through collaboration with Field sales, store operations, distributors, and AAA.Responsibilities include:Leading agency performance management and capability programs in the assigned area.Collaborating with Field sales, store operations, distributors, and AAA...


  • Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

    Job Description:The Workforce Assistant Manager plays a crucial role in ensuring the efficient management of our workforce. This includes creating effective schedules, managing real-time operations, and leading operations governance meetings for scheduling.Responsibilities:Develop and implement workforce management strategiesCollaborate with cross-functional...

  • Senior Team Lead

    3 days ago


    Taguig, National Capital Region, Philippines Access Healthcare Services Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Team Lead - Operations to join our team at Access Healthcare Services. As a Senior Team Lead, you will be responsible for leading a team of operations staff, providing guidance and support to ensure the successful delivery of projects.Main ResponsibilitiesLead and manage a team of...


  • Taguig, National Capital Region, Philippines DDB GROUP PHILIPPINES Full time

    About the RoleWe are looking for a Marketing Operations Lead to join our team. The ideal candidate will have experience in marketing operations and excellent analytical skills.Responsibilities include:Monitoring and analyzing campaign performance data to inform future marketing decisions.Developing and implementing processes to improve marketing efficiency...


  • Taguig, National Capital Region, Philippines Sun Life Financial Full time

    Key ResponsibilitiesThe Billing Operations Lead will oversee the end-to-end billing process, from client onboarding to invoice delivery, ensuring accuracy, timeliness, and customer satisfaction.This role involves managing team performance, identifying areas for improvement, and implementing process enhancements to optimize efficiency and productivity.You...


  • Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Are you a detail-oriented professional with excellent analytical skills? Do you enjoy working in a fast-paced environment?We have an exciting opportunity for a Transaction Operations Lead to join our team at DXC Technology Inc.Key Responsibilities:As a Transaction Operations Lead, you will be responsible for overseeing the execution of business process...

  • Site Supervisor

    7 days ago


    Taguig, National Capital Region, Philippines Lead Tech Industrial Solutions Corporation Full time

    Lead Tech Industrial Solutions CorporationOn-site - Taguig 1-3 Yrs Exp Bachelor ContractJob DescriptionDescriptionOversee daily construction operations and ensure site safety standards.Coordinate with subcontractors and ensure project timelines are met.Monitor work quality and compliance with design specifications.Conduct regular site inspections and...


  • Taguig, National Capital Region, Philippines M Commerce Corporation Full time

    About the RoleThe Accounting Operations Lead will be responsible for overseeing daily accounting operations, ensuring accuracy, timeliness, and compliance with accounting standards.Manage the general ledger to ensure accurate and timely transaction recording.Oversee accounts payable, accounts receivable, and payroll processes.Reconcile bank accounts,...


  • Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Overview:Neksjob Corporation is a leading organization dedicated to delivering exceptional services to our clients. We are committed to fostering a culture of excellence and innovation within our organization.Job Summary:We are seeking a highly skilled Operational Excellence Lead to join our team. The successful candidate will be responsible for driving...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryTASQ Staffing Solutions is seeking a skilled Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.About the RoleYou will lead a team of customer service representatives, providing guidance and support to ensure...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryAt TASQ Staffing Solutions, we are seeking an experienced Operations Supervisor to join our team. This role will be responsible for managing daily operations, leading a team of customer service representatives, and ensuring exceptional customer experiences.About the RoleWe are looking for a seasoned professional with 1-2 years of experience in a...


  • Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    iOPEX Technologies is committed to delivering high-quality services to our clientsWe are seeking an experienced Operations Manager to lead our customer service and technical support teamsThe successful candidate will:Manage day-to-day operations of customer service and technical supportLead weekly meetings with operations staff to discuss business-critical...


  • Taguig, National Capital Region, Philippines Best Reliable Resources Full time

    About Best Reliable ResourcesWe are a leading provider of logistics services, committed to delivering exceptional results.Job DescriptionThe Logistics Operations Lead will be responsible for overseeing logistics projects from inception to completion. This involves coordinating with suppliers, carriers, and internal teams to ensure timely delivery of goods...


  • Taguig, National Capital Region, Philippines GCash Full time

    We are seeking a Financial Operations Lead to join our dynamic team at GCash.About the RoleThis is an exciting opportunity for a highly organized and detail-oriented individual to oversee the management of vendors and financial operations. As a key member of our finance department, you will play a crucial role in ensuring the smooth operation of our...


  • Taguig, National Capital Region, Philippines ETeam PH Full time

    At ETeam PH, we are seeking a skilled Recruitment Operations Lead to join our team. This role will oversee the end-to-end recruitment process, ensuring timely and efficient placement of top talent.The ideal candidate will have:A minimum of 7 years of experience in recruitment (staffing) and at least 2 years in a lead roleProven leadership skills with a focus...


  • Taguig, National Capital Region, Philippines YOYO Holdings Pte. Ltd. Full time

    Job Summary:We are seeking a highly skilled and experienced Finance Operations Lead to join our team at YOYO Holdings Pte. Ltd. The successful candidate will be responsible for leading our finance operations and ensuring that all financial processes are running smoothly.Responsibilities:Oversee the preparation of supporting documentation for monthly closing...