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Senior Technology Operations Manager

2 weeks ago

Pasay, National Capital Region, Philippines beBeeTechnology Full time $60,000 - $180,000
Job Title:

Sr. Manager - Technology Operations

">Job Summary:

We are seeking a highly skilled Sr. Manager to lead our Technology Operations team. As a key member of our leadership team, you will be responsible for managing a team of Service Desk Analysts and driving high-quality customer service.

">About the Role:

The ideal candidate will possess a blend of operational and automation skills, with experience in process streamlining, customer service improvement, and resource management.

">Key Responsibilities:
  • Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs
  • Monitor and evaluate team performance, providing feedback and coaching for improvement
  • Analyze regular performance reports and take actions to ensure desired behaviors from team members
  • Ensure service level targets are met and address all service-level complaints
  • Build strong relationships with leaders and stakeholders to command their attention
  • Develop training and performance improvement plans for team members
">Requirements:
  • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
  • Proven experience as a Service Desk Leader or similar leadership role
  • Familiarity with organizational technologies, troubleshooting, and adaptability to new tools
  • Candidate must have excellent communication and problem-solving skills.
">Benefits:

This is a hybrid position with expectations of days in office confirmed by your hiring manager.

">Additional Information:

We are an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.