Technical Assistance Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeSupport Full time ₱23,810 - ₱49,997
Job Title

The role of a Technical Service Representative is pivotal in delivering top-notch customer service and technical support.

Key Responsibilities include:

  • Providing front-line technical assistance via multiple channels, ensuring prompt and efficient resolution of customer issues.
  • Utilizing strong communication and interpersonal skills to resolve customer and system issues in a timely manner.
  • Fully documenting all customer issues and support calls in the ticket system, including problem resolution and time to fix.
  • Identifying recurring customer issues and collaborating with the Support Team to determine permanent resolutions.
  • Participating in an on-call schedule, including weekends and after-hours.
  • Completing assigned training and technical training relevant to job requirements.
  • Assisting with dispatch duties as assigned.

Required Skills/Abilities:

  • Proficiency in Active Directory Fundamentals On-Prem and Azure O365.
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals.
  • Working knowledge of Windows desktop and server operating systems, plus Cloud hosting principles.
  • Knowledge of local printer configurations in Remote VMs & Local on-prem machines.
  • Minimum 2 years of working experience in technical support.
  • Experience supporting MS Office products, preferably QuickBooks.
  • Recent working experience with Active Directory.
  • MS certifications are a bonus but not required.

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