Frontline User Management Specialist

3 days ago

General Santos, Soccsksargen, Philippines beBeeHelpdesk Full time ₱1,800,000 - ₱2,500,000
Job Description">

Key Responsibilities:

  • Process user management worklist requests within service level agreements.
  • Provide updates to sponsors, implementation managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
  • Follow strict instructions on the creation/update of all client-supported product accounts as specified on helpdesk briefs/communication plans for each trial.
  • Communicate with sponsors via email regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion.
  • Ensure that all data is entered/updated correctly in customer relationship management systems.
  • Perform database system performance reporting tasks.
  • Root cause analysis ticket owner for alerts and errors generated by supported products.
  • Complete quality control activities for user management tasks completed by other helpdesk administrators.
  • Complete site allocation for all client-supported product users in a timely fashion.
  • Evaluate compliance with customer data privacy and security policies.
">">Required Skills and Qualifications">

Technical Requirements:

  • Good working knowledge of Microsoft office tools (word, excel, outlook, etc.).
  • Computer and internet-savvy skills.
  • Call/contact center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform).
  • Call/contact center call management tools, i.e., Avaya, 8x8 (or similar) are advantageous.
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Behavioral Requirements:

  • Positive and enthusiastic personality and approach to work.
  • Ability to take right decisions, strong sense of ownership and accountability.
  • Ability to apply creativity to resolving problems.
  • Organized, accurate, with ability to multi-task.
  • Excellent written and verbal communication skills.
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Qualifications:

  • At least high school diploma or equivalent.
  • User management or data entry experience for at least one year.
  • Previous experience in shared services centers/business process outsourcing and customer service is desirable.
">">Benefits">

Competitive Compensation Package:

  • Competitive salary.
  • Night differential.
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Health Insurance Benefits:

  • HMO/medical insurance.
  • Dental coverage.
">

Additional Benefits:

  • Life insurance.
  • Non-taxable allowances.
  • And much more.
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