Technical Customer Service Agent

4 days ago


Makati City, National Capital Region, Philippines luigisbox Full time

We're seeking a skilled Late Shift Support Expert to join our dynamic team at Luigisbox, driving personalized experiences for 3,000+ e-shops. This role involves handling client communication, troubleshooting, resolving technical issues, and escalating complex cases when needed.

About the Team

You'll work closely with our Head of Support, L2 Support Lead, and L1 Support Lead, benefiting from a culture of mentoring, mutual support, and constructive feedback. Our team is built on trust, transparency, and open communication, empowering every individual to thrive.

Your Key Responsibilities
  • Provide top-notch customer support via live chat and email, ensuring timely and accurate resolutions.
  • Troubleshoot technical issues, using analytical and decision-making skills to resolve problems efficiently.
  • Collaborate with internal teams, including Customer Success Managers, Account Managers, and Sales, to ensure seamless customer experiences.


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