Customer Service Representative Position Available

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Opportunity

MCI is seeking a skilled professional to support customer service initiatives for a portfolio of well-known clients. As a Remote Customer Service Agent, you will be responsible for assisting customers with inquiries and delivering exceptional service.

The ideal candidate will have prior call center experience and reside within 80 km of our office. You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered, please complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Workplace sanitation measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Other Requirements
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

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