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CX Transformation Lead

2 weeks ago

Manila, National Capital Region, Philippines Globe Telecom Full time
Role Overview

We are seeking an experienced professional to join our team as an Experience Designer - Customer Journey. In this role, you will be responsible for designing and mapping end-to-end customer journeys to ensure seamless experiences.

About This Role

Your key responsibilities will include:

  • Journey Mapping: Design and map customer journeys to identify areas for improvement.
  • Data Analysis: Analyze customer data to inform future CX strategies and initiatives.
  • CX Improvement: Identify opportunities for CX improvement and implement changes to enhance the overall customer experience.
Requirements
  1. A minimum of 5 years of experience in B2B customer management or a related field.
  2. Proven ability to analyze complex data sets and translate insights into actionable plans.
  3. Excellent communication and leadership skills, with the ability to collaborate across functions.
  4. A Bachelor's degree in Marketing, Communications, Business Management, or a related field.