
E-Commerce Customer Service Expert
1 day ago
We are seeking a skilled and empathetic individual to provide exceptional customer support for our e-commerce clients. As a Customer Support Agent, you will be responsible for responding to customer inquiries via chat, email, or phone in a professional and friendly manner.
Key Responsibilities:- Respond to customers via multiple channels
- Handle product information, order tracking, returns, and account concerns
- Utilize ticket management systems to provide fast, accurate support
Our ideal candidate possesses excellent communication skills, is comfortable working independently and handling multiple conversations at once, and remains patient and reliable when addressing customer concerns.
Requirements:- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with ticket management systems and e-commerce platforms
- Comfortable working independently and handling multiple conversations simultaneously
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
The right individual will thrive in a fast-paced environment and prioritize delivering exceptional customer experiences.
Benefits:This role offers the opportunity to develop your customer service skills, work with a dynamic team, and contribute to the success of our e-commerce clients.
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