Process Improvement and Quality Management Professional
2 days ago
We are looking for a Process Improvement and Quality Management Professional to join our team at Wipro. As a member of our organization, you will play a critical role in driving business results through process improvements and quality management.
About the Job:In this position, you will be responsible for identifying process gaps and developing recommendations to improve process performance. You will work closely with the Central Quality team to conduct process improvements and projects across multiple locations in a timely manner.
Your responsibilities will include analyzing data to identify trends and areas for improvement, developing reports to track progress and recommend enhancements, and providing feedback and coaching to agents.
Key Responsibilities:- Identify process gaps and develop recommendations to improve process performance.
- Analyze data to identify trends and areas for improvement.
- Develop reports to track progress and recommend enhancements.
- Provide feedback and coaching to agents.
- Proven experience in process improvement or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Self-motivated and results-driven.
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