Assistant Manager for Quality Assurance
3 days ago
Join our organization as a valued member of our team
Job Summary
We are seeking an experienced Assistant Manager for Quality Assurance to lead our quality management efforts. The ideal candidate will have a strong background in quality assurance, excellent analytical skills, and the ability to communicate effectively with cross-functional teams.
Key Responsibilities
- Develop and implement quality management processes and procedures
- Conduct quality audits and provide feedback to teams
- Collaborate with cross-functional teams to drive quality improvements
Requirements
- Bachelor's degree in a related field (e.g., engineering, business administration)
- At least 4-5 years of experience in a quality assurance role
- Knowledge of quality tools and analysis methodologies
- Experience working with insurance domain
- Strong understanding of NPS calculation and CSAT metrics
What We Offer
We provide a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.
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