Dedicated Customer Service Representative Wanted

2 months ago


Cebu City, Central Visayas, Philippines Neksjob Philippines Full time
Job Overview
  At Neksjob Philippines, we seek highly motivated and empathetic customer service representatives to join our team as call center agents. This role offers an exciting opportunity to work in a dynamic environment while providing exceptional support to customers.

About the Job
  As a customer service representative, you will be responsible for handling customer inquiries and concerns in a professional and courteous manner. Your primary goal is to resolve issues efficiently and effectively, ensuring customer satisfaction.
  This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will be working with a variety of customers, from individuals to businesses, resolving issues related to goods and services.

Key Responsibilities
  
  • • Handle customer inquiries and concerns via phone, email, or chat
      • Provide product information and respond to customer complaints
      • Assist customers with returns, upgrades, and purchases
      • Offer guidance and technical support as needed


Requirements
  To succeed in this role, you must have:
  
  • • At least a high school diploma or equivalent
      • Good communication and interpersonal skills
      • Analytical skills to resolve complex issues
      • Familiarity with MS Office and Internet browsing
      • Ability to work in a call center environment


Benefits
  As a customer service representative at Neksjob Philippines, you can expect:
  
  • • Competitive salary: PHP 15,400 per month
      • Exciting performance bonuses and account-specific allowances
      • Opportunities for career advancement and professional growth
      • Comprehensive healthcare benefits for you and your loved ones


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