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Technical Support Engineer for Advanced Security Systems

2 weeks ago

Taguig, National Capital Region, Philippines N-able Full time

What You'll Do

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Deliver high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues.

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Combine technical knowledge, problem-solving skills, and interpersonal skills, as well as cross-functional collaboration, to provide an excellent support experience to our partners.

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Prioritize incidents in the incident management system, with autonomy over your personal caseload, in line with the Service and Experience Level Objectives.

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Maintain and continue to develop in-depth knowledge of N-able products and services.

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Redirect or escalate issues appropriately and maintain a thorough and accurate documentation of cases.

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Work with cross-functional teams to provide an exceptional support experience to our partners.