Customer Support Agent

3 weeks ago


Quezon City, National Capital Region, Philippines Caldwell Full time
Customer Support Agent Job Description

We are seeking a skilled Customer Support Agent to join our Caldwell team. As a Customer Support Agent, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

• Communicate with customers via phone or written correspondence to address concerns and resolve issues.

• Match customer needs with our products and services to provide solutions that meet their demands.

• Utilize negotiation and influencing skills to overcome objections and achieve customer buy-in.

• Share knowledge and information with internal and external clients to ensure seamless communication and collaboration.

We offer a competitive salary, 13th month pay, HMO with 3 free beneficiaries, 20% ND maternity/paternity leave, and opportunities for career growth and development.

Why Work at Caldwell?

We provide a professional and welcoming work environment, opportunities for career advancement, and a range of employee benefits and incentives. Join our team and take the first step towards a rewarding and challenging career as a Customer Support Agent.

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