Operations Excellence Specialist
4 days ago
Are you ready to take on a new challenge and make a real impact? At IntouchCX, we're looking for a Senior Operations Manager to drive performance and operational excellence for our partners.
About the JobThis role requires a fearless attitude and a passion to contribute to our culture. As a Senior Operations Manager, you will be responsible for developing and executing motivational incentives on the floor.
Your Responsibilities:- Ensure proper planning, staffing, and direction of operational functions
- Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
- Create action plans for continuous improvement
- Ensure Service Level Agreements are met with optimum quality & service
- 5 to 7 years of management experience in the call center industry
- A post-secondary diploma or degree with a major in Business
- Client relationship management experience
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We're committed to delivering exceptional results and driving positive change.
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