Operational Excellence Lead

About TDCX PhilippinesWe are a fast-growing company that provides digital CX solutions to leading brands.Our mission is to help clients achieve their customer experience aspirations.We have a strong presence in Asia, serving clients in fintech, gaming, tech, home sharing, travel, digital advertising, social media, streaming, and e-commerce.TDCX is committed...

V A Platinum Pty Ltd Inc. is seeking a highly skilled Service Excellence Lead to join our team. As a Service Excellence Lead, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and virtual assistants (VAs).About the RoleThe ideal candidate will have at least 2 years of experience in a similar...

Key ResponsibilitiesManage and oversee the implementation of short-term activities within the team.Makes decisions of an operational nature within a defined scope.Delivers their share of professional responsibilities focusing on professional excellence.Requirements / Required Skills:General Customer Service: Includes post-sale technical and/or non-technical...

About IntouchCXCompany CultureWe believe in empowering our people to drive positive change and deliver outstanding results for our clients. Our team's passion for innovation and customer experience management drives us to excel in the BPO industry.We've built a reputation as a trusted partner, with a strong focus on growth and innovation. Our people are...

Job DescriptionWe are seeking a highly skilled and experienced Operational Excellence Manager to lead our Client Delivery and Operations team. As the primary point of contact for clients, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and VAs.The successful candidate will drive process...

Job DescriptionThe Operational Excellence Manager is responsible for overseeing the operational deliverables of the Quality Team at TDCX Philippines. This includes leading and developing Senior Quality Officers and Quality Leads to drive internal and client weekly, monthly, and quarterly performance reviews.This role represents the QA department in internal...

Job Description:We are seeking an experienced Operations Manager to join our team at SecondGen Ventures Corp.In this role, you will be responsible for establishing, streamlining, and overseeing all operational systems, processes, and policies to ensure the efficient and effective functioning of the company.You will manage daily business operations, optimize...

Required Skills and QualificationsA degree in any field and extensive experience of leading and managing large teams in operations environment.A minimum of 8+ years of working experience in the related field is required for this position.Proven ability to successfully manage people, processes, and technology.Ability to work in a process-driven, tight...

We are seeking a highly skilled Digital Transformation Manager to join our team at Wipro Technologies. As a leader in the industry, we strive to deliver innovative solutions that address clients' most complex digital transformation needs.Job Responsibilities:Responsible for coaching, shadowing and supporting agents directly, ensuring effective use of key...

About the RoleWe are seeking a highly skilled Unit Head for Business Operations to join our team at Fresenius Medical Care. This is an exciting opportunity for a seasoned professional to lead our business operations and drive excellence in clinical services. Job Description Supporting Operational Excellence: Collaborate with the Operations Manager to...

TDCX Group provides transformative digital CX solutions to enable world-leading and disruptive brands to achieve their customer experience aspirations. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.We pride ourselves on...

Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Quality and Process Excellence Lead - L2Requisition ID: 46358City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building...

Job DescriptionLocation: CebuSalary: 30,000 - 35,000Job Description:Neksjob is a fast-paced and dynamic organization that is passionate about delivering exceptional customer experiences. As a Sales Coach, you will play a critical role in helping us achieve this goal by providing guidance and support to our sales professionals.

Required Skills and QualificationsCandidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.Preferably with 2 years of working experience in the related field is required for this position.Extensive practical knowledge in importing data for use in report software,...

Location: CebuJob Summary:Operational Excellence is responsible for driving operational efficiency through the design and implementation of process improvements.Key Responsibilities:• Identify and evaluate strategic opportunities, conducting thorough analysis and research to develop insightful recommendations for both strategic direction and specific...

Kuehne + Nagel AS requires an Integrated Logistics Specialist SC-YY to work closely with our team to achieve supply chain compliance and operational excellence.Main ResponsibilitiesTo identify and solve problems in the daily operations flow to prevent potential service failure and drive operational excellence.Set up reports in systems for regular data audits...

About the RoleWe are looking for a highly motivated Operational Excellence Coordinator to support our ongoing efforts to improve business processes and drive operational efficiency.Key DutiesConduct thorough analysis of current business processes to identify opportunities for improvement.Collaborate with cross-functional teams to develop and implement...

Are you ready to take on a new challenge and make a real impact? At IntouchCX, we're looking for a Senior Operations Manager to drive performance and operational excellence for our partners.About the JobThis role requires a fearless attitude and a passion to contribute to our culture. As a Senior Operations Manager, you will be responsible for developing and...

About the Role: TASQ Staffing Solutions is looking for an experienced Workforce Management Executive to join our team. In this role, you will be responsible for managing our workforce to ensure optimal productivity and efficiency. If you have a passion for operational excellence and are looking for a new challenge, we encourage you to apply.Responsibilities:...

We are a trusted partner for clients seeking to achieve their customer experience aspirations.Our Operational Excellence Manager will perform all channel monitoring to evaluate employee behavior and customer service performance. The ideal candidate will collaborate with call quality team members and QA Manager to identify and streamline QA processes and...