Cable Customer Service Representative

2 days ago


Angeles City, Central Luzon, Philippines Neksjob Full time
Job Summary:

As a Cable Customer Service Representative at Neksjob, you will be the first point of contact for customers seeking assistance with their cable services. This role involves providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:
  • Provide top-notch customer support via phone, email, or in-person
  • Resolve customer inquiries and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Develop and maintain a deep understanding of cable services and products
  • Stay up-to-date on industry trends and best practices
Requirements:
  • College graduate with a background in Customer Experience Solutions or related field
  • High School graduate with at least 6-12 months of experience in Customer Experience Solutions
  • Excellent English communication skills
  • Superb customer service, problem-solving, and multitasking skills
  • Strong computer skills and ability to learn new software
What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real difference in customers' lives


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