Mission-Critical Infrastructure Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeNetwork Full time ₱900,000 - ₱1,200,000

We are looking for a skilled Network Operations Center Engineer to join our team.

Key Responsibilities
  • Resolve alerts and issues related to user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Resolve requests primarily consisting of scheduling after-hours maintenance, device/new customer onboarding.
  • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects assigned by managers for the NOC and Support teams.
  • Documentation, maintaining knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.
Required Skills and Qualifications
  • General familiarity with all currently-supported versions of Windows with an emphasis on Desktop issues, OS & App Patching, OS Upgrades, Failure Remediation.
  • Cloud Products & Technologies including Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS.
  • Identity Management, Authorization, and Security, Azure AD, Okta.
  • EMM/MDM tools InTune, AirWatch.
  • Backups & Disaster Recovery, E-Mail Technologies including General Mail Flow Troubleshooting, Archiving, Retention, Compliance.
  • Proofpoint, Mimecast, Global Relay, Networking including Comprehension of network protocols TCP/IP, VPN, DNS, DHCP.
  • Diagnostic toolkit in Layer 1-3 functionality.
  • Security Resolve alerts as raised by SIEM/SOC providers, Anti-Virus.
  • Great communicators, able to speak at a conversational English level.
  • 3+ years general IT experience primarily in server, infrastructure support, and networking/circuits.
  • 1+ years NOC experience, including knowledge of ITIL-based Service Operations.
  • Passionate about delivering consistently positive experiences to our customers.
  • Strong diagnostics toolkit approaches an incident with logic, conscientious of time spent on a given issue.
Desirable Qualities
  • Experience working in an MSP/Consultancy environment.
  • Experience with related tools such as OpsGenie, PageDuty, PRTG, Scripting with PowerShell, Automate Script, Azure Functions.
  • Strong knowledge around RMM tools ConnectWise Automate, SolarWinds, Nagios, CloudWatch, Zabbix.
  • Able to design monitors to look for problem conditions in customer environments.
  • Able to design scripts to address faults automatically.
  • A degree in a relevant field Computer Science/Computer Engineering.
  • Certifications CompTIA A+, Server+, Network+ or similar.

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