Service Performance Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Sysgen Full time
Job Overview:
Sysgen is a leading provider of innovative solutions, and we are seeking a talented Service Performance Specialist to join our team. As a key member of the Service Management Office, you will be responsible for analyzing and interpreting data to drive business decisions.

Responsibilities:
* Create and maintain reports that provide insights into service performance using reporting tools such as Power BI or Tableau.
* Analyze data to identify trends, anomalies, and areas for improvement.
* Collaborate with stakeholders to understand reporting requirements and translate them into actionable deliverables.
* Identify and escalate risks or issues impacting service quality.

Requirements:
* Bachelor's degree in Information Technology, Data Analytics, Business Administration, or a related field.
* 2-4 years of experience in data analysis, service reporting, or IT service management.
* Proficiency in reporting and data visualization tools such as Power BI, Tableau, or Excel.
* Strong analytical and problem-solving skills.

Benefits:
* Opportunity to work with a dynamic team and contribute to the growth of Sysgen.
* Competitive salary and benefits package.
* Professional development opportunities.

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