Work Remotely as a Claims Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeresolution Full time ₱35,000 - ₱38,000
Remote Claims Resolution Professional

This role is designed to manage and investigate incoming customer claims related to promotional product orders, including but not limited to Incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, or billing concerns.

You will work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information, identify the root cause, and determine the appropriate resolution.

Key Responsibilities:
  • Claims Investigation: Manage and investigate incoming customer claims related to promotional product orders
  • Cross-Departmental Collaboration: Work closely with internal departments to gather information, identify the root cause, and determine the appropriate resolution
  • Customer Communication: Communicate with customers professionally and empathetically throughout the claims process
  • Resolution Execution: Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels
  • Documentation & Reporting: Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems
Requirements:
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment
  • Strong analytical and investigative skills
  • Excellent verbal and written communication abilities
  • Ability to handle sensitive situations with professionalism and empathy
  • High attention to detail and strong organizational habits
Benefits:
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth

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