Logistics Software Support Expert

7 days ago


Manila, National Capital Region, Philippines Wisetech Global Limited Full time
About Us
CargoWise One is an advanced logistics software designed to manage and streamline supply chain operations. Our team at WiseTech Global Limited specializes in providing comprehensive support for all CargoWise One modules, ensuring our customers receive exceptional technical assistance.

Role OverviewThe Global Product Support (GPS) team is responsible for overseeing the support of all CargoWise One functionalities, including infrastructure requirements and managing major outages within WTG. We invest heavily in our people, offering a competitive remuneration package, flexible work arrangements, and opportunities for growth and development.

Key Responsibilities
  • Triage and investigate incidents to ensure timely resolution and customer satisfaction.
  • Provide expert support for all CargoWise One modules, utilizing problem-solving skills to resolve complex technical issues.
  • Maintain strong communication with stakeholders to ensure seamless collaboration and open dialogue.
  • Collaborate with cross-functional teams to contribute to the continuous improvement of support processes and quality assurance.

Requirements
  • Minimum Level 2/3 Product Support experience in software management required.
  • Strong ITIL knowledge is highly desirable.
  • Experience in triage management, incident investigations, and critical outage management.
  • Demonstrated commitment to continuous learning and process improvement.
  • Excellent communication and collaboration skills, with the ability to address critical outages even outside regular working hours.
  • CargoWise One or logistics sector experience is beneficial but not mandatory.


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