Customer Support Operations Director

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerServiceManager Full time ₱700,000 - ₱940,000
Customer Service Manager Job Description","

We are seeking a seasoned professional to lead our customer support operations. As a Customer Service Manager, you will be responsible for overseeing the day-to-day activities of our customer service team, ensuring that all interactions with customers are handled professionally and positively.","

Key Responsibilities:

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  • ","
  • Lead, train, and mentor a team of customer service agents to deliver exceptional support.","
  • Identify and implement solutions to address the root cause of recurring customer issues.","
  • Develop and maintain customer service SOPs to drive efficiency and consistency.","
  • Provide timely and effective support to customers via email and chat.","
  • Oversee customer issues related to website functionality, account management, subscriptions, orders, and payments.","
  • Manage and monitor the end-to-end order fulfillment process to ensure accuracy and timely delivery.","
  • Utilize internal tools and systems to manage customer interactions and resolve inquiries.","
  • Collaborate with internal teams to align customer service strategies with marketing, product, and fulfillment initiatives.","
  • Create and manage detailed performance reports using data analytics tools to identify trends and implement improvements.","
  • Develop and maintain self-service resources such as help center articles and FAQs to empower customers.","
  • Stay informed about new product releases and feature updates to provide accurate information to customers.","
","

Requirements:

","
  • ","
  • Bachelor's degree in Business Administration, Communications, or related field.","
  • Minimum of 5 years experience in customer service management, ideally in an e-commerce or subscription-based environment.","
  • Proven leadership experience with a track record of managing and coaching customer support teams.","
  • Strong technical aptitude with the ability to quickly learn new tools and platforms.","
  • Proficiency in CRM systems and e-commerce platforms.","
  • Experience working with Microsoft Office Suite and Google Workspace tools.","
  • Analytical mindset with experience using data tools to track performance and identify areas for improvement.","
  • Ability to work independently and collaboratively within a team environment.","
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.","
","

What We Offer:

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  • ","
  • A dynamic and supportive work environment.","
  • The opportunity to work with a talented team of professionals.","
  • Ongoing training and development opportunities.","
  • A competitive salary and benefits package.","
","

How to Apply:

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If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application today.","

"]",

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