Customer Experience Specialist
6 days ago
We are Cartrackme, a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries.
Job Summary:This role is for a Customer Care Officer to handle customer inquiries and manage key accounts in the Philippines.
Main Responsibilities:
- Handle all first-level customer technical inquiries via inbound calls, email correspondences, and manage all key accounts in the Philippines.
- Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
- Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
- Escalate inquiries or issues to relevant departments and ensure proper follow-up.
- Full customer care role including retention of customers, upselling, and selling to existing clients.
Requirements:
- Minimum of 1 year of experience in customer service and/or key account management/handling retention accounts in the BPO or Automotive and Telematics industry.
- Proficient in Microsoft Office, Excellent Excel skills, and computer literate with excellent presentation skills.
- Customer-centric and solution-oriented, with customer care experience being an advantage.
- Excellent communication, interpersonal, and presentation skills.
- Technically independent with good initiative, strong analytical problem-solving skills, and an out-of-the-box approach in providing solutions.
- Team player, high energy, proactive, highly motivated, well-organized, and possessing a positive attitude.
- Ability to work onsite in Makati City, Philippines.
-
Customer Experience Specialist
3 days ago
Makati City, National Capital Region, Philippines Nexus Recruitment Group Full timeCandidate ProfileWe are looking for a highly motivated and experienced Customer Success Specialist to join our team at Nexus Recruitment Group. As a key member of our account management team, you will be responsible for providing exceptional support to our clients throughout the sales process.Your Key Responsibilities:Develop and maintain strong...
-
Customer Experience Specialist
15 hours ago
Makati City, National Capital Region, Philippines Nestlé SA Full timeNestlé SA is committed to nurturing diversity, equity, and inclusion, with initiatives that empower employees to grow as professionals, regardless of background, race, religion, or gender orientation.Key Outputs:Demand Capture:Complete and resolve all demand capture failures within defined service level agreements.Order Filter:Contact customers or internal...
-
Customer Experience Representative
15 hours ago
Makati City, National Capital Region, Philippines Penbrothers Full timeCompany OverviewPenbrothers is a leading HR & remote talent management partner in the Philippines. We specialize in providing talented Filipinos with global opportunities in high-growth startups and dynamic companies, all from the comfort of their own homes.The RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical...
-
Customer Experience Specialist
4 days ago
Mandaluyong City, National Capital Region, Philippines Powertrip Inc. Full timeAbout Our TeamWe are a dynamic and supportive team at Powertrip Inc. who are dedicated to delivering the ultimate home entertainment experience to our customers.We are seeking a Customer Experience Specialist who shares our passion for home entertainment and technology, and who is committed to building strong relationships with our...
-
Customer Experience Specialist
15 hours ago
Quezon City, National Capital Region, Philippines Cognizant Full time**Company Overview**Cognizant is a global leader in the IT industry. Our company has been successfully delivering excellent services for years, and we're always looking for talented professionals to join our team.**Job Description:**We are seeking a Customer Experience Specialist to work with our Service Desk team. The successful candidate will be...
-
Customer Experience Specialist
5 days ago
Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeAbout the JobIn this role as a BPO Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing top-notch customer service. If you're passionate about delivering exceptional experiences and have a knack for problem-solving, this could be the perfect fit for you.ResponsibilitiesHandle customer calls professionally...
-
Service Experience Specialist
3 days ago
Makati City, National Capital Region, Philippines Valeros Business Company Full timeAbout the RoleWe are looking for an experienced Service Experience Specialist to provide exceptional support to our customers. The successful candidate will have at least six months of background in the CX industry and excellent communication skills. As a Service Experience Specialist, you will work closely with our team to deliver outstanding results and...
-
Customer Service Specialist/With Experience
2 weeks ago
Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeGrab the opportunity now Apply as - Customer Service Specialist - With Experience - Quezon Site - Up to 23kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
-
Customer Service Specialist- With Experience
2 weeks ago
Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeBe one of us - Customer Service Specialist - With Experience - Quezon Site - Up to 27kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At...
-
Customer Service Specialist-With Experience
3 weeks ago
Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeBe one of us - Customer Service Specialist - With Experience - Quezon Site - Up to 27kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At...
-
Client Experience Specialist
2 days ago
Makati City, National Capital Region, Philippines Valeros Business Company Full timeThis Client Experience Specialist role at Valeros Business Company offers a unique opportunity to make a positive impact on customer satisfaction.About the PositionThe successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer experiences.RequirementsA minimum of 3 months of call center...
-
Customer Experience Specialist
2 days ago
Makati City, National Capital Region, Philippines Love, Bonito Full timeAbout the RoleWe are looking for a highly skilled Sales Associate to join our team at Love, Bonito. As a Sales Associate, you will play a critical role in driving store sales performance, providing exceptional customer service, and ensuring a seamless shopping experience for our customers.Main ResponsibilitiesYou will lead our day-to-day retail operations...
-
Customer Experience Specialist
14 hours ago
Makati City, National Capital Region, Philippines Shangri-La Group Full timeWelcome to the Shangri-La Group!About UsAt Shangri-La Hotels and Resorts, we strive to deliver world-class hospitality experiences that exceed our guests' expectations. With over 100 years of combined experience in the industry, our team members are dedicated to providing genuine care and connection to each and every guest who walks through our doors.We are...
-
Customer Experience Specialist Job
4 days ago
Makati City, National Capital Region, Philippines IT Managers, Inc. Full timeAt IT Managers, Inc., we're looking for a highly skilled Business Analyst to spearhead the implementation of our Customer Data Platform (CDP). This individual will be instrumental in working closely with stakeholders to identify business requirements and develop effective solutions.Responsibilities include:Mapping customer data sources and creating detailed...
-
Customer Service Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Neks Job Philippines Full timeJob opening - Customer Service Specialist - With / Without Experience - Makati - Up to 19k - 27kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
-
Customer Accounts Receivable Specialist
6 days ago
Makati City, National Capital Region, Philippines Drex Demo Full timeWe are looking for a Customer Accounts Receivable Specialist to join our team at Drex Demo. As a Customer Accounts Receivable Specialist, you will be responsible for processing customer payments, managing customer accounts, and ensuring accurate financial records.Main ResponsibilitiesProcessing customer payments and updating account recordsResponding to...
-
Exceptional Customer Experience Specialist
5 days ago
Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full timeAt KMC Solutions, Inc., we are committed to providing our customers with unparalleled support and service. We are seeking a highly skilled Global Customer Support Representative to join our team and help us achieve this goal.Key ResponsibilitiesProvide exceptional customer service through multiple channels, including phone, email, chat, SMS, and social...
-
Customer Experience Manager
4 weeks ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...
-
Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full timeAbout the RoleWe are seeking an experienced Project Coordinator to join our Customer Success team.In this role, you will be responsible for managing customer integration projects from start to finish.You will work closely with our customers, stakeholders, and internal teams to ensure seamless project execution and delivery.The ideal candidate will have a...
-
Customer Experience Expert
15 hours ago
Quezon City, National Capital Region, Philippines Luxxe White Full timeWe are seeking a talented Sales and Marketing Specialist to join our Luxxe White team. In this role, you will have the opportunity to develop your skills in sales, marketing, and customer service, while working with a variety of products and services, including supplements and beauty products.ResponsibilitiesKey responsibilities include:Sales and Marketing...