Customer Experience Specialist

6 days ago


Makati City, National Capital Region, Philippines Cartrackme Full time

We are Cartrackme, a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries.

Job Summary:

This role is for a Customer Care Officer to handle customer inquiries and manage key accounts in the Philippines.

Main Responsibilities:

  • Handle all first-level customer technical inquiries via inbound calls, email correspondences, and manage all key accounts in the Philippines.
  • Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
  • Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
  • Escalate inquiries or issues to relevant departments and ensure proper follow-up.
  • Full customer care role including retention of customers, upselling, and selling to existing clients.

Requirements:

  • Minimum of 1 year of experience in customer service and/or key account management/handling retention accounts in the BPO or Automotive and Telematics industry.
  • Proficient in Microsoft Office, Excellent Excel skills, and computer literate with excellent presentation skills.
  • Customer-centric and solution-oriented, with customer care experience being an advantage.
  • Excellent communication, interpersonal, and presentation skills.
  • Technically independent with good initiative, strong analytical problem-solving skills, and an out-of-the-box approach in providing solutions.
  • Team player, high energy, proactive, highly motivated, well-organized, and possessing a positive attitude.
  • Ability to work onsite in Makati City, Philippines.


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