Customer Service Team Leader
1 week ago
We are seeking a highly skilled and experienced Team Lead to join our Customer Service team at Gear Inc. The successful candidate will be responsible for supervising a team of customer service representatives and ensuring that they provide exceptional service to our clients.
Key Responsibilities:
- Supervise and coach a team of customer service representatives to ensure they meet their targets and provide excellent service to clients.
- Handle client complaints and incidents in a professional and timely manner.
- Collaborate with managers to implement operational tasks and improve team performance.
- Develop and maintain relationships with clients to ensure their needs are met.
- Monitor and analyze data to identify areas for improvement and implement changes as needed.
Requirements:
- At least 1 year of experience in leading and managing a team of at least 15 members.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in office applications and data analysis tools.
- Willingness to work flexible hours, including weekends and public holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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