Remote Merchandise Claim Resolution Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeclaims Full time ₱35,000
Home-Based Claims Representative

Job Summary:

  • We are seeking a highly skilled and detail-oriented individual to investigate and resolve customer claims related to branded and imprinted merchandise.

About the Role:

  • The Home-Based Claims Representative will be responsible for investigating and resolving customer claims including investigating imprinting errors, delivery delays, pricing discrepancies, incorrect products or issues affecting overall product quality and integrity.
  • This includes investigating and resolving claims such as incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies or billing concerns.

Key Responsibilities:

  • Claims Investigation: Manage and investigate incoming customer claims, including but not limited to Incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies or billing concerns.
  • Cross-Departmental Collaboration: Work closely with internal departments such as Production, Art, Sales, Shipping and Customer Service to gather relevant information, identify the root cause and determine the appropriate resolution.
  • Customer Communication: Communicate with customers professionally and empathetically throughout the claims process. Provide updates, explain investigation findings and present resolution options.
  • Resolution Execution: Coordinate and process claims resolutions, including product reprints, credits, refunds replacements or discounts, in alignment with company guidelines and authorization levels.
  • Documentation & Reporting: Maintain accurate and thorough documentation of all claims, outcomes communications and resolution actions within internal systems. Assist in preparing trend reports and contributing to process improvement initiatives.
  • Quality Feedback Loop: Identify recurring issues and escalate them to the Claims Manager to help drive improvements in product quality, vendor accountability and fulfillment accuracy.

Requirements:

  • Experience: Minimum 2 years of experience in customer service, claims resolution or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.
  • Strong analytical and investigative skills.
  • Excellent verbal and written communication abilities.
  • Ability to handle sensitive situations with professionalism and empathy.
  • High attention to detail and strong organizational habits.
  • Comfortable navigating multiple systems, including order management and CRM platforms.
  • Ability to manage multiple claims simultaneously in a fast-paced environment.
  • Education: High school diploma or GED required.
  • Familiarity with the promotional products lifecycle, including customization methods (e.g., screen printing, embroidery, pad printing etc.).
  • Experience working with vendors, decorators and fulfillment partners.
  • Proficiency in ERP and CRM systems used in the promotional products industry.

  • Claims Resolution Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeClaims Full time ₱35,000 - ₱40,000

    Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims process, you will be responsible for investigating and resolving customer complaints related to branded merchandise.Your primary focus will be on managing and investigating incoming customer claims, including issues with product...

  • Claims Resolution Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeClaim Full time ₱372,000 - ₱579,000

    Accurate Claims Resolution SpecialistWe are seeking a skilled professional to handle claims, recoveries and logistics tasks with precision.Key Responsibilities:Manage claims inbox and overflow queues ensuring timely allocation and response.Process and assess non-fault claims and cases in Caspar.Address remaining requests in Caspar ensuring all outstanding...

  • Claim Resolution Expert

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeDentalClaims Full time ₱300,000 - ₱450,000

    Dental Claims Specialist RoleAs a dental claims specialist, you will play a vital part in delivering exceptional customer service and ensuring timely claim resolution. Your responsibilities will include managing and processing claims, resolving issues, and providing support to our clients while upholding the highest standards of quality and integrity.Your...

  • Claims Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱35,000 - ₱38,000

    Job Overview:We are seeking a skilled professional to handle customer claims related to promotional products. The ideal candidate will possess excellent analytical and communication skills, with the ability to investigate and resolve complex issues.Main Responsibilities:Investigate and process incoming customer claims related to branded merchandise...

  • Claims Resolution Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeClaims Full time ₱35,000

    As a Claims Resolution Specialist, you will be responsible for investigating and resolving customer claims related to promotional products.The ideal candidate will have strong analytical and investigative skills, as well as excellent verbal and written communication abilities.You will work closely with internal departments such as Production, Art, Sales,...

  • Claims Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job Title">We are seeking a dedicated Claims Specialist to join our team. As a Claims Specialist, you will play a vital role in managing customer contacts and resolving concerns in a timely and efficient manner.">About the Role">This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong...

  • Claims Resolution Specialist Position

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeClaims Full time ₱250,000 - ₱450,000

    Claims Resolution ExpertAs a Claims Resolution Expert, you will play a crucial role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support while upholding quality and integrity.Monitor the status of outstanding insurance claims and document follow-ups, ensuring...

  • Merchandising Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Gaisano Main Merchandising Inc. Full time ₱300,000 - ₱500,000 per year

    We are looking for a detail-oriented Merchandiser Specialist/Manager to create attractive and effective product displays in retail stores, driving sales and enhancing the customer shopping experience.Key ResponsibilitiesLead product sourcing, pricing, and marketing support to influence customer preference and boost sales.Conduct margin analysis, market...

  • Customer Claims Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeClaims Full time ₱35,000

    Job Title: Customer Claims SpecialistAbout the Role:We are seeking a highly skilled and detail-oriented Customer Claims Specialist to join our team. As a key member of our customer support department, you will be responsible for investigating and resolving customer claims related to promotional products.Your primary objective will be to provide exceptional...

  • Senior Insurance Claims Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeMedicinal Full time $30,000 - $45,000

    Medical Billing ExpertiseWe are seeking a highly detail-oriented and analytical individual to fill the role of Medical Biller AR Followup Analyst. This is an excellent opportunity for a professional who thrives in a remote work environment and is well-versed in US-based insurance claims processing.Primary Responsibilities:Maximize reimbursement for...