Senior Account Growth Strategist

7 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $75,000 - $100,000
About the Role

We are seeking a seasoned Customer Success Manager to champion the success of our enterprise customers. As a trusted advocate, you will drive value and growth via our products and services.


Responsibilities:
  • Partner with customers to develop and maintain joint customer success plans, value plans, and other essential assets. Regularly review and improve these assets to ensure optimal alignment with customer goals.
  • Conduct regular meetings with designated accounts to ensure governance framework compliance and industry trend alignment.
  • Collaborate with sales, services, and partners to achieve Dayforce opportunities within the customer base. Identify revenue opportunities and pass leads to sales for execution.
  • Maintain strong relationships with executive-level customers through strategic planning, commercial acumen, technical expertise, and passion for delivering exceptional customer experiences.
  • Develop and present business proposals that analyze commercial data and provide sustainable, profitable recommendations.
  • Generate revenue by promoting value-added services, participating in sales performance incentives, and developing account and territory plans for maximum growth potential.
  • Maintain high customer retention rates through excellent satisfaction levels, ensuring customers become referenceable for new sales prospects.
  • Foster operational excellence by managing customer contracts, renewals, and service expectations.
  • Act as an objective customer advocate within the organization, maintaining high satisfaction levels while managing customer expectations.
  • Anticipate future customer requirements and provide broader industry insights based on external and internal information.
  • Maintain accurate customer details in CRM systems and help evolve the setup to meet ongoing business needs.
Requirements
  • 7+ years' experience in a customer-facing role or equivalent combination of education and related experience.
  • Fundamental knowledge of customer success in SaaS, HR tech, or Payroll industries.
  • Ability to build relationships with multiple stakeholders across the business internally and externally.
  • Executive presence, confidence, and credibility.
  • Excellent written and verbal communication skills in English.
  • Proficiency in using MS Office, Salesforce CRM, or similar tools.
  • Ability to manage multiple concurrent engagements and prioritize competing priorities.
What's In It For You

Dayforce is committed to fostering diversity, equity, and inclusion among its talented employees. We believe in creating a culture where all individuals can thrive and grow professionally.

We offer competitive pay and benefits, comprehensive wellness initiatives, and recognition programs to support your personal and professional development.

In addition to our core values, we prioritize community impact through volunteer days and charitable efforts, enabling you to make a positive difference in society.

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