Sales Support Associate

2 weeks ago


Ortigas Pasig, Philippines Eteam Workforce Private Corporation Full time
Job Description

This role is part of the Sales Support Team and reports directly to the Sales Support Team Lead. The ideal candidate will have a strong background in business operations and sales support, with excellent communication and problem-solving skills.

Key Responsibilities:
  • Process deals created by the sales team and user purchases
  • Verify deals requirements and payment
  • Manage commercial account manager concerns
  • Coordinate with relevant departments for sales team requests
  • Accountable for operational commercial projects/tests
  • Manage sales CRM tools (Salesforce)
  • Monitor and remind clients with recurring payments
  • Perform outbound calls to ensure customer success
  • Check market standing via liquidity test
Requirements:
  • At least 2 years in College/University in business areas such as management, marketing, or economics or IT related courses
  • Experience with CRM or subscription management tool (Salesforce, Base, Chargebee, etc.) is preferred
  • 6 months to 1 year Sales Support or CSR Sales experience
  • Familiarity with MS Excel functions (pivot, vlookup, etc) and Google products is a plus
  • Strong communication skills, both verbal and written, in English and Filipino
  • Ability to be flexible, problem-solve, and wear multiple hats in a start-up and multicultural environment
  • Ability to analyze and solve complex technical issues
  • Strong attention to details and desire to follow procedures
  • High level of integrity, honesty, and judgement
  • Diligence and discipline in work ethics

This is a full-time role with a hybrid work arrangement (on as per need basis). The ideal candidate will be able to work independently and as part of a team, with a strong focus on delivering results and meeting deadlines.



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