
Help Desk Professional
1 week ago
Role Overview
We are seeking an exceptional Customer Support Specialist to join our team and help users get the help they need, whenever they need it.
About the RoleYou will be responsible for assisting users via multiple communication channels, resolving technical and general inquiries with professionalism and speed. Your mission is to provide clear instructions and solutions in a friendly, patient, and professional manner, while escalating complex issues to the appropriate teams when needed.
Key Responsibilities- Respond to customer inquiries across chat, email, and ticketing systems
- Troubleshoot and resolve technical or account-related issues
- Use translation tools effectively to support non-English speaking users
- Accurately log customer interactions and feedback for quality improvement
- Collaborate with teammates across time zones to maintain seamless 24/7 support
- At least 1 year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are a plus
- Willing and available to work rotating shifts, including weekends and holidays
- Confident using and switching between support systems and translation functionalities
- Strong problem-solving skills and a calm approach under pressure
- Reliable internet connection and a distraction-free work environment
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