Crypto Support Professional

1 week ago

Biñan, Calabarzon, Philippines beBeeCryptocurrency Full time A$15,360 - A$19,200
Role Overview

This Cryptocurrency Operations & Support Specialist role is designed for a highly motivated and tech-savvy professional with experience in cryptocurrency or blockchain. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for the crypto industry.

Key Responsibilities:
  1. Social Media Management: Create engaging posts on Twitter, LinkedIn, Facebook, and Telegram to promote our client's digital asset trading solutions.
  2. Paid Advertising: Assist with booking and optimizing digital ads on platforms like Google, Facebook, and crypto networks.
  3. Help Desk Support: Provide professional customer support via email, chat, and social media channels.
  4. Software Testing: Participate in user testing, report bugs, and suggest improvements for platform updates.
  5. Market Research: Stay updated on crypto trends, competitors, and regulatory changes.
  6. General Operations: Support administrative tasks, data entry, and process documentation.
Requirements:
  • Bachelor's degree in Finance, Marketing, IT, Business, or related field.
  • At least 1 year of experience in cryptocurrency or blockchain, with familiarity in exchange, trading, or DeFi preferred.
  • Excellent written English skills for customer communication and social media.
  • Basic knowledge of digital advertising platforms like Facebook Ads and Google Ads.
  • Proficiency with CRM tools, social media scheduling, and troubleshooting basic tech issues.
  • Problem-solving skills and ability to work independently.
  • Passion for crypto and eagerness to learn.
Preferred Skills:
  • Experience with customer support platforms such as Freshdesk or Zendesk.
  • Graphic design or video editing skills using Canva, CapCut, etc.
  • Knowledge of SEO and content marketing.
Benefits:
  • Fully remote, permanent role with flexible hours.
  • Opportunities for growth into leadership or specialist roles.
  • Join a global team in the evolving crypto industry.
  • Competitive salary package.
Additional Details:

Seniority Level: Associate

Employment Type: Full-time

Industry: IT Services and Consulting

Job Function: Information Technology

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