Service Delivery Operations Manager

3 days ago


Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

**Job Overview**

TASQ Staffing Solutions is seeking a seasoned professional to lead our service delivery operations.

The ideal candidate will have a strong background in transformation initiatives, quality and productivity improvement, client escalations, and process assessment.

Key Responsibilities:

  • Delivery support on transformation initiatives, quality and productivity improvement, client escalations, and process assessment.
  • Serve as SME for RTR benchmarks and leading practices.
  • Project Manager/SME for deployment/assessment of new and existing tools and technologies.
  • Perform capacity planning to understand potential gaps in team staffing.

Requirements:

  • At least 8-12 years relevant work experience; at least 5-10 years supervisory experience.
  • In-depth work background in RTR domain such as JE, MEC, FA, IC, Financial reporting, etc.
  • Finance-related education.
  • Knowledgeable in SAP, Blackline, and other related technologies.


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