Service Delivery Operations Manager
3 days ago
**Job Overview**
TASQ Staffing Solutions is seeking a seasoned professional to lead our service delivery operations.
The ideal candidate will have a strong background in transformation initiatives, quality and productivity improvement, client escalations, and process assessment.
Key Responsibilities:
- Delivery support on transformation initiatives, quality and productivity improvement, client escalations, and process assessment.
- Serve as SME for RTR benchmarks and leading practices.
- Project Manager/SME for deployment/assessment of new and existing tools and technologies.
- Perform capacity planning to understand potential gaps in team staffing.
Requirements:
- At least 8-12 years relevant work experience; at least 5-10 years supervisory experience.
- In-depth work background in RTR domain such as JE, MEC, FA, IC, Financial reporting, etc.
- Finance-related education.
- Knowledgeable in SAP, Blackline, and other related technologies.
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