Support Services Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeEnterprise Full time ₱4,317,387 - ₱6,211,340
Enterprise Provisioning Support Role

Atlassians can choose where they work – office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We hire people in any country where we have a legal entity.

The role will involve providing post-sales support for Enterprise clients, ensuring seamless adoption and use of our products. This position will play an integral part in supporting product and sales teams to improve and refine our offerings.

Key Responsibilities
  • Provide billing, quoting, and licensing support to internal sales teams and external customers.
  • Deliver exceptional customer service skills to delight customers.
  • Develop knowledge of new systems and processes to support post-sales activities for Enterprise clients.
  • Collaborate with geographically dispersed teams and departments to ensure a seamless customer experience.
  • Be flexible and adapt quickly while prioritizing customer satisfaction.
Qualifications and Skills
  • Extensive background in customer and sales support through various channels.
  • Strong customer service skills with empathy and positive language.
  • Experience creating quotes and supporting end-to-end order management processes.
  • Excellent written and spoken English communication skills.
  • Ability to multitask under pressure and handle high volumes and demands.
  • Robust problem-solving skills with strong attention to detail.
  • Ability to propose effective solutions and process improvements.
  • A positive attitude and timely execution.
Preferred Qualifications
  • Familiarity with Atlassian's suite of products and experience using Jira Service Desk and Confluence.
  • Previous experience in the enterprise software industry.
  • Process improvement and project management skills.

We offer a wide range of benefits designed to support you, your family, and local community. Our perks include health and wellbeing resources, paid volunteer days, and more.

About Us

Our mission is to unleash the potential of every team worldwide. Our solutions are designed for all types of work, making collaboration possible through our tools.

We believe in inclusivity, diversity, and equal opportunities. All applicants will be considered based on merit without discrimination.

Accommodations can be provided at any stage of the recruitment process. Please inform our Recruitment team during your conversation with them.

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