Customer Support Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeProductivity Full time ₱500,000 - ₱800,000
Job Description:
We are seeking a highly skilled and dedicated User Management Agent. As a key member of our team, you will provide frontline user management and customer support to clients. Your primary responsibility will be to investigate customer inquiries and complaints in a timely manner.

Key Responsibilities:
1. Process User Management/UMT worklist requests within the agreed Service Level Agreement (SLA).
2. Provide regular updates to relevant teams on the creation/maintenance of client-supported product accounts.
3. Follow strict instructions for creating/updating client-supported product accounts as specified in Helpdesk Briefs/Communication Plans.
4. Communicate with clients via email regarding issues related to product account maintenance and follow up on resolutions in a timely fashion.
5. Ensure that all data is accurately entered/updated in the CRM system.
6. Perform database system performance reporting tasks as required.
7. Identify root causes for alerts and errors generated by supported products.
8. Conduct Quality Control (QC) activities for User Management activities completed by other team members.
9. Complete Site Allocation for all client-supported product users in a timely fashion.
10. Escalate promptly to Shared UM TL any issues related to User Management or SLA compliance.

Required Skills and Qualifications:
To perform this role successfully, you must possess the following skills and qualifications:
Technical Skills:
1. Good working knowledge of Microsoft Office tools (Word, Excel, Outlook etc.).
2. Computer and Internet-savviness.
3. Call/Contact Center ticketing tools (e.g. Zendesk, Salesforce).
4. Call/Contact Center call management tools (e.g. Avaya, 8x8).
Behavioral Skills:
1. Positive and enthusiastic personality and approach to work.
2. Ability to take right decisions, strong sense of ownership and accountability.
3. Ability to apply creativity to resolving problems.
4. Organized, accurate, with ability to multi-task.
5. Excellent written and verbal communication.
6. Willingness to learn new skills and grow with the company.

Benefits:
As a valued member of our team, you can expect to enjoy the following benefits:
1. Competitive compensation packages.
2. Health Maintenance Organization (HMO)/Medical and dental coverage.
3. Life insurance.
4. Non-taxable allowances.
5. Night differential pay.
6. Other incentives and rewards.

  • Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱800,000

    Customer Support SpecialistWe are seeking a detail-oriented professional to join our team as a customer support specialist.The ideal candidate will possess excellent communication skills and be fluent in both English and Spanish.Key Responsibilities:Diagnose and resolve customer issues via email and chatCommunicate effectively with customers and teams across...

  • Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time $55,000 - $75,000

    Job Title: Support SpecialistWe are seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to end-users via phone, email, and chat.About the Role:This is a full-time position that involves working with customers to resolve...

  • Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000

    Job Title: Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our clients through various communication channels.This role requires strong problem-solving skills, effective communication, and a...

  • Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time $32,000 - $48,000

    Role Description:We are seeking an experienced Customer Support Specialist to join our team. This individual will be responsible for delivering exceptional customer service via chats and emails, while building long-lasting relationships with customers.The ideal candidate will have native Dutch and English B2 communication skills, at least 6 months of...

  • Customer Care Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱300,000 per year

    Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk in clients-Residents and VisitorsProvide feedback to residents pertaining their concern raise to Property Management OfficeProvide basic information to basic queries related to the project assignment (e.g. available amenities,house rules)Encoding and monitoring customer...

  • Remote Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱420,000 - ₱600,000

    Job OpportunityWe seek skilled and dedicated customer support specialists who can deliver exceptional service in a fully remote setting.

  • Payroll Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱50,000

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and they have a seamless experience with our payroll platform.You will work closely with our customer experience team to gather information from customers...

  • Remote Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $120,000 - $200,000

    Remote Customer Support Specialist Motion Inc. is a pioneering organization that has successfully integrated AI agents into its platform, empowering them to execute tasks autonomously. We are seeking an experienced and tech-savvy professional to provide top-notch support to our customers. About the Role: Address customer inquiries efficiently through...

  • Customer Support Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Hitachi Full time ₱500,000 - ₱1,000,000 per year

    Location:Paranaque City, National Capital Region (Manila), PhilippinesJob ID: R0104281Date Posted: Company Name:HITACHI ENERGY PHILIPPINES, INC.Profession (Job Category):Sales, Marketing & Product ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunity:The Customer Support Specialist provides internal and external customer support (e.g....

  • Remote Customer Support Role

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

    Customer Support Specialist JobWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support function, you will be responsible for providing exceptional customer service via live chats and emails.Key Responsibilities:Provide timely and effective customer support via live chats and emailsBuild strong...