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Customer Engagement Specialist

1 week ago

Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

As a Customer Engagement Specialist at HGS Offshore Staffing Solutions (HGS OSS), you will be responsible for engaging with potential and existing customers to schedule pest control appointments. This role involves working closely with our Operations Manager and requires strong customer service and sales skills.

Key responsibilities include:

  1. Engaging with existing and prospective customers to offer pest control services
  2. Following up with interested parties to ensure their needs are met
  3. Entering customer details into CRM and Google Calendar
  4. Connecting clients with Australian staff when support is required
  5. Maintaining high standards of customer service and identifying areas for improvement
  6. Handling high-volume periods through inbound call handling and other tasks as assigned

Successful candidates will have:

  • A minimum 5 years' experience in sales or a related field
  • Strong attention to detail and organizational skills
  • A positive attitude and proactive approach to problem-solving

We are seeking a highly motivated and results-driven individual who can deliver exceptional customer experiences. If you have a passion for sales and customer engagement, please consider applying for this challenging and rewarding opportunity.