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Logistics Operations Specialist

1 week ago

Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in logistics and shipping? We are looking for a Senior Specialist to join our team at Maersk Global Service Centres Philippines Limited.

As a Senior Specialist, you will be responsible for managing and monitoring the end-to-end shipment process, coordinating with various stakeholders, and providing value-added solutions to customers. You will also be expected to maintain a customer-centric approach, adhere to process and SOPs, and identify deviations in process.

Key Responsibilities:

  1. Manage and monitor the end-to-end shipment process on behalf of customer logistics department.
  2. Coordinate with various stakeholders in shipment process handling.
  3. Orchestrate the overall flow of an end-to-end shipment.
  4. Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
  5. Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
  6. Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
  7. Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
  8. Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
  9. Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
  10. Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
  11. Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
  12. Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
  13. Establish and strengthen customer relationships.
  14. Comply to specific customer SOP and monitor respective KPIs.
  15. Execute reports or other tasks assigned by Team Leader/Manager.

Qualifications:

  1. 2 years shipping, forwarding, supply chain operations or BPO background with Logistics/Shipping Clients
  2. Strong customer service experience
  3. Exposure in dealing with customers and vendors
  4. Planning, booking and documentation expertise
  5. Excellent communication skills
  6. Knowledgeable in MS Excel
  7. Willing to work on a dayshift schedule and hybrid work setup

We believe in fostering a culture of diversity and inclusion, where everyone feels valued and empowered to contribute their best ideas. If you're passionate about delivering exceptional customer experiences and have a strong background in logistics and shipping, we'd love to hear from you