Support Excellence Specialist

16 hours ago


Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,500,000
Job Title:

Support Excellence Specialist

Key Responsibilities:
  • Engage with customers through multiple channels to provide timely and effective support
  • Develop comprehensive product knowledge and provide guidance to ensure customers derive maximum value from our software
  • Collaborate with cross-functional teams to address customer concerns and feedback
  • Contribute to the creation of knowledge base articles and documentation to enhance the overall customer experience
Required Skills and Qualifications:
  • 1-2 years of experience in a customer-facing role, preferably in SaaS
  • Excellent written and verbal communication skills with ability to effectively collaborate with remote teams
  • Prioritize tasks and meet deadlines with attention to detail
  • Customer-focused approach with empathy and adaptability in a fast-paced environment
What We Offer:
  • Dynamic and collaborative remote work environment
  • Opportunity to contribute to cutting-edge AI platform growth
  • Professional development opportunities and a culture that encourages growth
  • Competitive compensation and benefits package


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