Lokal Experience Operations Manager
2 days ago
Job Description
\The Main Tour Coordinator will be responsible for combining operations management, strategic planning, research and development (R&D), marketing, financial tracking, and stakeholder engagement. Key responsibilities include:
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- Collaborating with the Fundraising Enterprises Manager to set quarterly and annual goals for Lokal Experience's growth and impact.\
- Identifying opportunities for expanding tour offerings, improving guest engagement, and increasing profitability.\
- Contributing insights for sustainable tourism trends and integrating innovative practices aligned with Lokal Lab's values.\
- Participating in internal planning meetings and contributing to strategy across Lokal Lab's social enterprise initiatives.\
- Leading R&D efforts for new immersive tours or experiences, with attention to community relevance, environmental sustainability, and cultural integrity.\
- Conducting feasibility studies, pilot testing, and cost analyses for new offerings.\
- Creating documentation for tour concepts, logistics plans, and implementation guides.\
- Establishing and maintaining strategic partnerships with local accommodations, transport providers, artisans, guides, and retreat organizers.\
- Developing collaborations with external travel companies, retreat hosts, and tourism networks to drive bookings and expand reach.\
- Representing Lokal Experience in tourism forums, expos, and sustainability networks, as appropriate.\
- Managing all tour bookings and guest communication via various channels.\
- Maintaining an organized Reservations File and ensuring accurate information is relayed to the on-ground team.\
- Overseeing guest feedback collection and using insights to improve services.\
- Developing monthly content calendars for social media, highlighting unique aspects of Lokal Experience tours and their community impact.\
- Using Canva and Meta Business Suite to create engaging visual and written content.\
- Tracking engagement metrics and adjusting strategy to boost visibility and bookings.\
- Maintaining transparent records of all payments received and disbursed.\
- Submitting a monthly income statement to the SE Manager, tracking profitability and trends.\
- Ensuring timely remittance of funds to Lokal Lab's bank account and maintaining financial accountability.\
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