Document Associate Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeDocumentAssociate Full time $50,000 - $60,000

About the Opportunity

Our organization is seeking a detail-focused and process-oriented individual to join our core operations team as a Document Associate. This role involves reviewing and validating documents submitted by healthcare professionals who want to join our platform, ensuring a seamless onboarding experience.

As a key member of the Document Associate team, you will review various credentials and compliance documents, influencing the quality, speed, and safety of our onboarding process-helping professionals get to work quickly and allowing facilities to hire without delay.

Key Responsibilities
  • Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
  • Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts-acting on real-time prioritization.
  • Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
  • Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
  • Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via internal tools.
  • Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
  • Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.
Required Skills and Qualifications
  • Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
  • Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).
  • A sharp eye for detail-you catch inconsistencies others might overlook.
  • Confidence in making timely decisions, even in gray areas.
  • Strong written communication skills and the ability to simplify complex topics.
  • Highly organized and dependable, with a strong sense of ownership and urgency.
  • Demonstrated success in fast-paced, fully remote work environments.
  • Comfortable using tools like Google Sheets, and task management platforms.
  • Ability to work independently while effectively collaborating with other teams.
  • Experience with Quality Assurance (QA) work is a plus.
Benefits
  • Residing in the Asia-Pacific region.
  • Wired internet connection with a minimum of 15 Mbps download speed.
  • Minimum system specifications: RAM 12 GB (16 GB recommended).
  • Quiet, professional home workspace.
  • Noise-canceling headset and a stable internet/power backup setup.

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