Learning and Development Professional

2 days ago

Paranaque City, Calabarzon, Philippines beBeeTraining Full time ₱600,000 - ₱1,000,000
Job Title: Training and Performance Enhancement Specialist

We are seeking a skilled Training and Performance Enhancement Specialist to lead new hire training programs and drive operational excellence through continuous learning and development.

This role requires collaboration with cross-functional teams to implement continuous improvement initiatives that enhance team productivity and elevate the overall client experience.

Key Responsibilities:
  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
  • Take phone time hours as part of training activities to stay updated and aligned with processes.
  • Monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.
  • Coordinate with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.
  • Collaborate on developing and implementing improved QA processes to drive training and performance outcomes.
Requirements:
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Reliable internet connection with a backup connection.
  • Dedicated, quiet workspace suitable for virtual training.
  • Willingness to work on a graveyard shift.

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