Unlock Revenue Potential

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time $53,948 - $75,128
Customer Experience Specialist

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Our company provides sales and marketing teams with easy access to verified contact data for B2B contacts and companies worldwide.

As a Customer Experience Specialist, you will deliver exceptional customer experiences by leveraging deep product expertise and strong communication skills. Your role involves troubleshooting and resolving customer issues, optimizing support processes, and contributing to our values-driven culture.

Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to Service Level Agreements (SLAs), meeting key performance metrics such as resolution time and Customer Satisfaction (CSAT).
Required Skills and Qualifications
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, CSAT, and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Benefits

We are an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

At Apollo.io, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

Why You'll Love Working at Apollo

At Apollo, we invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

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