System Configuration Analyst
7 days ago
**Our Company Culture:**
We value innovation, teamwork, and customer satisfaction above all else. At Hornetsecurity, we offer a unique opportunity to grow your career in a fast-paced international environment.
**Job Description:**
We are seeking a Technical Support Specialist to join our team in Cebu. The ideal candidate will possess excellent problem-solving skills, good customer etiquette, and experience in troubleshooting Windows Server issues.
**Responsibilities Include:
- Diagnosing and resolving technical issues via telephone, email, and online chat.
- Building personal customer relationships and delivering outstanding customer experience.
- Escalating issues to the development team and coordinating resolution until completion.
- Conveying customer feedback to product development staff.
- Keeping customers informed about issue resolution.
- Interacting with other teams to provide comprehensive and high-quality support.
**Requirements:
- Excellent logical, analytical, and problem-solving skills.
- Good customer etiquette and ability to manage high-profile customers well under pressure.
- Experience in troubleshooting Windows Server issues using inbuilt Windows applications.
- Good understanding of basic networking protocols.
- Excellent English communication skills, both written and verbal. Any other language is a plus.
- You are a quick learner and self-starter.
**Nice to Have Skills:
- Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
- Experience as a network/system administrator or technical support representative.
- Deep understanding of the Windows Server operating system.
- Knowledge/experience with Microsoft VSS.
**What We Offer:
- Free space for innovation and independent action in a fast-growing international company with a promising future.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Public and professional development opportunities.
- No dress code – you can come to work as you like.
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