Technical Solutions Architect

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeInnovator Full time ₱7,200,000 - ₱9,600,000
Job Opportunity

We are seeking an experienced and skilled professional to deliver cutting-edge technology solutions, drive business growth, and enhance customer experience through innovative technologies.

The ideal candidate will have a strong background in software development, system integration, and API design, with excellent problem-solving skills and the ability to work in a fast-paced environment.

Required Skills and Qualifications
  • Experience in systems integrator or consultancy environments.
  • Proven expertise in building and consuming APIs (REST, SOAP, Node-Express, etc.).
  • Knowledge of custom Web Components for Salesforce Lightning, NetSuite, or similar platforms.
  • Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).
  • Familiarity with security and networking concepts including SSL/TLS certificates, Firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth).
  • Understanding of Windows Server, Linux environments, and cloud-hosted architectures.
  • Strong analytical thinking abilities.
  • Ability to deliver projects in fast-paced, customer-facing environments.
  • Adaptable and eager to learn new technologies and platforms quickly.
  • Collaborative team player who also thrives with autonomy and accountability.
  • Excellent communication skills for working with technical and non-technical stakeholders.
Key Responsibilities
  • Design, develop, and implement solutions to enhance customer experience, engagement, and operational efficiency.
  • Translate business requirements into scalable, secure, and high-performance technical solutions.
  • Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms.
  • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
  • Troubleshoot complex technical issues, providing escalation support to internal peers and customers.
  • Perform root cause analysis (RCA) to ensure system reliability, security, and compliance.
  • Maintain accurate technical documentation, code repositories, and configuration records.

Note:

Only candidates meeting the minimum qualifications will be contacted for further evaluation.

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