Education and Training Associate Director

7 days ago


Manila, National Capital Region, Philippines Neksjob Corporation Full time
About Neksjob Corporation
Neksjob Corporation is a global leader in business process outsourcing solutions. We strive to provide exceptional customer experiences through innovative training programs.

Job Overview
This role involves overseeing the development and execution of training programs, focusing on managing a team of trainers and content developers/writers, and developing training curriculum, content, learning materials, methodologies, and performance evaluation processes.

Key Responsibilities:
  1. Conduct performance trends and training needs analysis to identify areas for improvement.
  2. Develop and maintain training curriculum, content, learning materials, methodologies, and performance evaluation processes.
  3. Generate, review, and distribute required training reports to Operations Leads and/or Clients.
  4. Analyze performance trends and implement targeted interventions to address performance gaps.
  5. Collaborate with the team to achieve training goals and objectives.

Qualifications:
  • Bachelor's degree in a relevant field.
  • At least 7 years of experience in Training and Development.
  • At least 2 years of experience in the Contact Center or BPO industry.
  • Proven leadership skills and ability to manage teams.
  • Excellent communication and presentation skills.
  • Knowledge of Adult Learning Theory and its application in training programs.


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