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Business Process Improvement Officer

2 weeks ago

Manila, National Capital Region, Philippines TDCX Group Full time

TDCX Group offers a comprehensive benefits package, including attractive remuneration, great perks, and performance incentives.

As a Business Process Improvement Officer, you will work closely with the QA team to identify areas for improvement and implement changes to enhance service delivery and the customer experience.

Key Responsibilities:

  • Collaborate with QA team to identify areas for improvement
  • Develop and implement changes to enhance service delivery and the customer experience
  • Analyze data to identify trends and patterns affecting quality performance

Requirements:

  • Bachelor's Degree in any field
  • At least 2 years of working experience in the related field
  • Experience in performing quality audits, root cause analysis, calibration, and process improvement initiatives
  • Knowledge of Quality terms, tools, and methodologies
  • Excellent organizational, time management, customer service, and problem-solving skills

About TDCX Group:

TDCX Group provides transformative digital CX solutions, enabling world-leading and disruptive brands to achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.