Fostering Meaningful Connections

3 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $55,000
Customer Experience Associate

We are seeking a highly skilled and dynamic Customer Experience Associate to join our team.

This role involves engaging with new customers to facilitate their onboarding process, offering comprehensive solutions to their queries, and maintaining detailed customer records. Using our CRM, you will support customers via direct chat or phone, respond to messages within SLA, and prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.

  • Support customers with high-quality service.
  • Respond to all messages in a timely manner.
  • Prioritize responses to tickets based on urgency and complexity.
  • Maintain accurate and up-to-date customer records.
Key Responsibilities:
  • Provide exceptional customer service.
  • Communicate complex information in a user-friendly manner.
  • Maintain a positive attitude and show empathy towards customers.
Requirements:
  • 1-2 years of experience in customer service.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment.
  • Familiarity with industry-specific regulations and compliance standards.

Culture and Community Focus

We believe in creating a community and ecosystem that supports great ideas in the Muslim community. Our goal is to provide a platform for Muslims to showcase their creativity and entrepreneurship. We invite you to be part of our global team and contribute to making a positive impact.

About Us

We are a global crowdfunding platform dedicated to supporting Muslims launching good projects around the world. Our vision is to create a network that connects Muslims worldwide and showcases their capabilities.

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