Customer Service Team Lead

2 weeks ago


Quezon City, National Capital Region, Philippines Humanly (humanly) Full time

About TaskUs: As a leading provider of outsourced digital services and next-generation customer experience, we pride ourselves on delivering exceptional results and fostering a collaborative work environment.

Our values are built around People First, where we prioritize our employees' well-being and offer competitive industry salaries, comprehensive benefits packages, and opportunities for growth and development.

Job Description:

This role involves providing technical leadership and expertise to ensure the successful operation of our IT Support/Helpdesk team, focusing on delivering high-quality customer service and resolving complex technical issues.

Responsibilities:

  1. Liaise with product development and other internal departments to resolve issues and improve processes
  2. Collaborate with the Desktop Support/IT Support Team to develop solutions and implement changes

Qualifications:

  • Strong technical knowledge and skills in IT systems and equipment
  • Excellent communication and interpersonal skills


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