Business Development Representative

6 days ago


Cebu City, Central Visayas, Philippines Web Group, Inc Full time

About Newfold Digital

We are a leading web technology company serving millions of customers globally. Our brand portfolio enables us to deliver exceptional digital experiences.

Our Culture

We celebrate our differences and foster a culture of belonging. We believe in work-life balance and offer competitive HMO benefits to ensure our employees' physical and mental well-being.

Job Role

We are seeking an experienced Professional Services Onboarding Associate to join our team. The ideal candidate will be responsible for effectively communicating with customers, identifying and resolving technical issues, and delivering outstanding customer service.

Main Responsibilities

  • Deliver exceptional customer service and support to small businesses
  • Utilize your knowledge and expertise to identify and troubleshoot technical issues
  • Develop strong relationships with customers to ensure their success and growth
  • Stay up-to-date with industry trends and technologies to deliver innovative solutions
  • Collaborate with cross-functional teams to improve processes and deliver exceptional results

Requirements

  • Broad technology experience (preferred)
  • 1-2 years of customer service experience (required)
  • Knowledge of internet, social media and/or small business (preferred)
  • Excellent written communication skills
  • Amazing customer service skills
  • Ability to type 40 words per minute (WPM).
  • Basic understanding of Microsoft Word, Outlook and Excel.
  • Detail-oriented, problem solver, and dynamic
  • Strong conflict resolution, critical thinking and troubleshooting skills
  • Must be able to multi-task and work well in a fast-paced environment
  • A great attitude paired with a love for design and troubleshooting
  • You have a powerful desire to learn web-based technologies
  • You enjoy interacting with diverse groups of people, both internal/external customers

Benefits

  • Competitive salary
  • HMO benefits for you and your family
  • Opportunities for career growth and development


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